At RapportBoost.AI, we think that conversational commerce is the wave of the future. We think the real challenge on the horizon will not be in determining what to say but how to say it. We think that using the right language, cadence, sentiment, and timing will be key to helping humans and machines build relationships with customers that encourage them to engage more deeply, purchase a good or product, and walk away with a positive experience. Using Artificial Intelligence to help live chat agents communicate better with website visitors is a critical component of a company’s conversational commerce strategy. We look forward to helping you increase your conversion rates, average order size and the lifetime value of your customers.
Companies spend billions of dollars optimizing their marketing spend, A/B testing different messages, making sure that it’s on-brand, and trying to hit the right tone. Why would they leave their customer engagement to chance once they’ve communicated back and further into the sales funnel? We believe that applying those same techniques to later stages in the customer lifecycle will be key to minimizing churn and maximizing engagement and so we’ve built an analytics engine that learns about someone’s personality over time, determines the messaging that is most likely to resonate with them, and helps boost rapport via electronic communication channels.
“AI, energy and biosciences are promising fields where you can make a huge impact,” he wrote. Earlier this year, Gates—who famously dropped out of Harvard to found Microsoft—said that artificial intelligence had “phenomenal” potential, and “anything connected with that would be an exciting lifetime career.” -Bill Gates, 2017