Posts by Dani Apgar

RapportBoosting Tip #9 – Happiness Language

Hi everyone! Dani Apgar here with your RapportBoosting tip #9 on Happiness Language J Remember, RapportBoosting tips are bits of wisdom gleaned from our platform analyzing millions of chat & SMS conversations for brands. Happiness is infectious and agents who project happiness in chat are able to create a positive environment for the conversation. Similarly,…

Read More

RapportBoosting Tip#8 – Formal Language

Hi everyone! Dani Apgar here from RapportBoost. I’m in New York visiting prospects yet wanted to share your RapportBoosting Tip #8 on Formal Language.   Informality often builds rapport. However, it is important for agents to communicate formally until the visitor breaks the ice. Mirror their level of formality and reading/writing levels. Remember, RapportBoosting tips…

Read More

RapportBoosting Tip #7 – Name Use

Hi everyone! Dani Apgar here from RapportBoost. I’m in Houston visiting one of our clients yet wanted to share your RapportBoosting tip on Name Use. RapportBoosting tips are bits of wisdom gleaned from our platform analyzing millions of chat & SMS conversations for brands. Okay, let’s get to it… using visitors’ names is a powerful…

Read More

RapportBoosting Tip #6 – Emotionally Charged Words

Hi everyone! Dani Apgar here from RapportBoost with your RapportBoosting tip on Emotionally Charged words.  RapportBoosting tips are bits of wisdom gleaned from our platform analyzing millions of SMS & chat conversations for brands. Tip #6  is short & sweet.  Emotionally charged words can produce a strong reaction in a visitor.  Use of emotionally charged words…

Read More

RapportBoosting Tip #5 — Empathy.

Hi again everyone. Dani Apgar here from RapportBoost with your RapportBoosting Tip #5 on Empathy. RapportBoosting tips are bits of wisdom gleaned from our platform analyzing millions of chat & SMS conversations for brands. Showing empathy can help build rapport quickly, relax the visitor, and is best used when closing an emotional sales process. Overuse…

Read More

Conversational Selling and Conversational Marketing

By Dani Apgar and Tony Medrano Conversational Selling and Conversational Marketing are the latest and greatest tools for connecting with and having conversations with customers. If they’re not in your tool shed, they should be. We’re going to start by reviewing what makes each strategy unique. We’ll then describe successful implementations of each strategy to…

Read More

RapportBoosting Tip #4 – Encouragement

Hi everyone! Dani Apgar here from RapportBoost w/your RapportBoosting Tip on encouragement. RapportBoosting tips are bits of wisdom gleaned from our platform analyzing millions of chat & SMS conversations for brands. OK  – Tip #4 Encouragement Encouragement can be powerful in helping visitors emotionally validate their choices and is especially powerful when visitors are trying…

Read More

RapportBoosting Tip #3 – Grammar Errors

Hi everyone! Dani Apgar here coming to you from the Jenny Craig Contact Center floor with your RapportBoosting Tip #3 RapportBoostingTip are bits of wisdom gleaned from our platform analyzing millions of chat & SMS conversations for brands. Ready?  Tip #3 – Grammar Errors  While simplified grammar is expected in live chat, grammatical errors can be distracting…

Read More

RapportBoosting Tip #1 – When to use WE vs. I

Hi everyone! Dani Apgar here, co-founder of RapportBoost.AI. Here in our LA office.  At RapportBoost our purpose is to educate brands on how to have the best online conversations with their customers. Today I’m sharing a RapportBoosting tip with you! RapportBoosting tips are bits of wisdom I’ve gleaned from our platform analyzing millions of chat…

Read More