Posts by David Oates

Dani Apgar named among 50 leaders to follow on Twitter by ICMI

– Leading industry organization for contact center technology companies selects top 50 social media influencers for the fifth consecutive year – Los Angeles – January 9, 2019 – Dani Apgar, EVP of Customer Success and Co-Founder of RapportBoost.AI, a technology company that boosts sales with augmented intelligence, was named to ICMI’s “50 Thought Leaders to…

Read More

RapportBoosting Tip – Fear & Worry

Hi everyone! Dani Apgar here with your RapportBoosting tip which are bits of wisdom gleaned from our platform analyzing millions of chat & SMS conversations for brands. My tip for you today is on Fear and worry – these are strong emotions and can generate instinctive, possibly irrational or illogical reactions. Chat agents need to…

Read More

ICMI First Friday Fireside Chat – Featuring Heidi Rote

We were fortunate to witness this great conversation with Heidi Rote from our valued client, Jenny Craig, and a 2018 ICMI Mover & Shaker on leveraging chat in today customer-centric communications world. Read the transcript below!  Interviewer (Erika Moore): Hi everyone, this is Erika Moore, I am the concept manager here at ICMI, I am…

Read More

Top Priorities in Customer-Centric Contact Centers

Did you miss this Customer Experience Update Webinar from the end of November? No worries! Here’s the archived version. Take notes – the info will help you create a killer Conversational Selling strategy for 2019! Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. So, we hope…

Read More

RapportBoosting Tip #10 – Amusing Language

Hi everyone! Dani Apgar here with your RapportBoosting tip on Amusing Language. A quick reminder that RapportBoosting tips are bits of wisdom gleaned from our platform analyzing millions of chat & SMS conversations for brands. Expressing amusement is tricky but it can be a powerful way to softly break the ice between the agent and…

Read More

RapportBoost Awarded “Most Innovative Product of the Year – Enterprise” by Best in Biz

– Independent judges panel named RapportBoost’s conversational analysis platform for chat one of leading enterprise products for 2018 alongside NewVoiceMedia, Domo, Bold360ai, Pega – San Diego, CA. December 3, 2018 – RapportBoost, the leading chat analytics provider for contact centers and brands that leverage chat for sales, took the bronze award in the 2018 Best…

Read More

RapportBoost to Showcase New Chat Sales Boosting Platform at ICMI

RapportBoost to Showcase New Chat Sales Boosting Platform at Booth #318 at ICMI Contact Center Demo Nov. 12-14 – Company to showcase new chat sales boosting SaaS product and celebrate inclusion of Heidi Rote with valued client Jenny Craig USA in the organization’s 2018 “Movers & Shakers” list – Los Angeles, CA. November 6, 2018…

Read More

RapportBoost’s CEO, Jenny Craig USA’s Director of North America’s Sales Center, to co-present Mitel-Sponsored Webinar on turning contact centers into profit centers Oct. 23

– Event, hosted by Customer Service Experience and sponsored by Mitel, designed to demonstrate the vision and leadership of Jenny Craig’s corporate contact center and how live chat innovation drives financial and cultural success at one of nation’s most respected health, wellness brands –  Tony Medrano, CEO of RapportBoost, the leading provider of augmented intelligence…

Read More