Posts by David Oates

Dani Apgar named among 50 leaders to follow on Twitter by ICMI

– Leading industry organization for contact center technology companies selects top 50 social media influencers for the fifth consecutive year – Los Angeles – January 9, 2019 – Dani Apgar, EVP of Customer Success and Co-Founder of RapportBoost.AI, a technology company that boosts sales with augmented intelligence, was named to ICMI’s “50 Thought Leaders to…

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RapportBoosting Tip – Fear & Worry

Hi everyone! Dani Apgar here with your RapportBoosting tip which are bits of wisdom gleaned from our platform analyzing millions of chat & SMS conversations for brands. My tip for you today is on Fear and worry – these are strong emotions and can generate instinctive, possibly irrational or illogical reactions. Chat agents need to…

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ICMI First Friday Fireside Chat – Featuring Heidi Rote

We were fortunate to witness this great conversation with Heidi Rote from our valued client, Jenny Craig, and a 2018 ICMI Mover & Shaker on leveraging chat in today customer-centric communications world. Read the transcript below!  Interviewer (Erika Moore): Hi everyone, this is Erika Moore, I am the concept manager here at ICMI, I am…

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Top Priorities in Customer-Centric Contact Centers

Did you miss this Customer Experience Update Webinar from the end of November? No worries! Here’s the archived version. Take notes – the info will help you create a killer Conversational Selling strategy for 2019! Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. So, we hope…

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RapportBoosting Tip #10 – Amusing Language

Hi everyone! Dani Apgar here with your RapportBoosting tip on Amusing Language. A quick reminder that RapportBoosting tips are bits of wisdom gleaned from our platform analyzing millions of chat & SMS conversations for brands. Expressing amusement is tricky but it can be a powerful way to softly break the ice between the agent and…

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RapportBoost Awarded “Most Innovative Product of the Year – Enterprise” by Best in Biz

– Independent judges panel named RapportBoost’s conversational analysis platform for chat one of leading enterprise products for 2018 alongside NewVoiceMedia, Domo, Bold360ai, Pega – San Diego, CA. December 3, 2018 – RapportBoost, the leading chat analytics provider for contact centers and brands that leverage chat for sales, took the bronze award in the 2018 Best…

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