Posts by David Oates

RapportBoost to Showcase New Chat Sales Boosting Platform at ICMI

RapportBoost to Showcase New Chat Sales Boosting Platform at Booth #318 at ICMI Contact Center Demo Nov. 12-14 – Company to showcase new chat sales boosting SaaS product and celebrate inclusion of Heidi Rote with valued client Jenny Craig USA in the organization’s 2018 “Movers & Shakers” list – Los Angeles, CA. November 6, 2018…

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RapportBoost’s CEO, Jenny Craig USA’s Director of North America’s Sales Center, to co-present Mitel-Sponsored Webinar on turning contact centers into profit centers Oct. 23

– Event, hosted by Customer Service Experience and sponsored by Mitel, designed to demonstrate the vision and leadership of Jenny Craig’s corporate contact center and how live chat innovation drives financial and cultural success at one of nation’s most respected health, wellness brands –  Tony Medrano, CEO of RapportBoost, the leading provider of augmented intelligence…

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Interview with Dan Miller of Opus Research

We had the privilege of speaking with this renowned researcher on the trends in Conversational Selling and evolving role Live Chat is playing in this field. Read on and listen in to excerpts of the interview below: RB: You coined the term “Conversation Commerce” back in 2011, but the name Chat Analytics is new. What…

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RapportBoost to Lead Discussion Group and Exhibit at Customer Contact Week Austin on Oct. 10

– Company CEO Tony Medrano to discuss how contact centers can leverage agent feedback, training platforms to drive agent performance, turn contact centers into profit centers – Los Angeles, CA. Oct 8, 2018 – RapportBoost, a Los Angeles based technology company that provides augmented intelligence solutions to contact centers using live chat for conversational selling,…

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Heidi Rote of Jenny Craig, RapportBoost.AI’s Valued Client, Named Among This Year’s ICMI’s Movers and Shakers

Heidi Rote of Jenny Craig, RapportBoost.AI’s Valued Client, Named Among This Year’s ICMI’s Movers and Shakers – Award by the International Customer Management Institute recognizes trailblazers in the contact center and customer experience industries; Rote recognized for implementing Conversational Selling Analysis Platform by RapportBoost that helped her team double its live chat sales conversion rate…

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RapportBoost.AI Completes First Summer Internship Program with Great Success

– Highly selective technology start-up internship program designed to provide hands-on technology and entrepreneurial experience to top students in Los Angeles expands nationwide – Los Angeles, CA. September 28, 2018 – RapportBoost.AI, a Los Angeles based technology company that provides augmented intelligence solutions to brands that utilize conversational selling and conversational marketing to engage potential…

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Podcast Interview with HubSpot’s Brian Bagdasarian

Hear our discussions about the evolution of live chat. RB: Brian, thanks so much for your time. Why don’t we get a little background on you and your role at HubSpot? Brian: Sure. So since joining HubSpot I started on the product side when they first acquired motion AI and have transitioned now over to…

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RapportBoost Selected as Finalist for Best Tech Workplace for Diversity in Los Angeles for Second Year in a Row

– Augmented Intelligence for Conversational Sales Company Honored as Best Tech Workplace for Diversity by Tech in Motion – Los Angeles, CA. September 21, 2018 – RapportBoost.AI, a Los Angeles based company that provides augmented intelligence solutions to brands that utilize conversational selling and conversational marketing to engage potential customers online. “Our team is honored…

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Interview: Conversational Marketing with Oren Jacob of PullString

We had the pleasure of speaking with Oren Jacob, Co-Founder, and CEO of PullString about optimizing customer experience via conversational marketing. In Part 1 of this series, we discuss the PullString voice analysis platform. RB: Welcome to the Rapportboost podcast series, where we interview thought leaders applying AI to conversational platforms. For today’s podcast, I am happy…

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