Posts by David Oates

CloudTask and RapportBoost Announce Managed Sales Chat and Distribution Partnership

– Companies partner to address growing needs of enterprises for conversational selling solutions using augmented intelligence to supercharge live chat – Miami, FL. August 21, 2018 – RapportBoost.AI, the leading Artificial Intelligence powered conversational analysis platform for live chat, and CloudTask, a managed service provider of premium sales chat and customer support solutions, announced a…

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Conversational AI Has Changed B2B Sales

A guest blog on AI for customer experience by Michael Hanson, VP of Marketing at CloudTask A key component to any successful B2B company is a strong salesforce because they deliver the product or service into the prospects’ hands. Unfortunately, any salesforce has its limits. Businesses can only afford to pay a limited number of…

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Interview with Brian Cantor, Customer Contact Week – Part 3

We had the privilege of speaking with Brian Cantor, Principal Analyst and Digital Director of Customer Contact Week, about trends in the industry. In this final of a three-part series, we talk about the consumer’s evolving ways to communicate with brands via voice, text, and chat – in other words, the evolving contact center. We also…

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Interview with Brian Cantor, Customer Contact Week – Part 2

We had the privilege of speaking with Brian Cantor, Principal Analyst and Digital Director of Customer Contact Week, about trends in the industry including the best customer experience optimization solution. In this second of a three-part series, we discussed the do’s and don’t of employing chatbots. Take a look! RB.AI: Any other ways that you see bots…

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Interview with Brian Cantor, Customer Contact Week – Part 1

We had the privilege of speaking with Brian Cantor, Principal Analyst and Digital Director of Customer Contact Week, about conversational selling and other exciting industry trends. In this first of a three-part series, we discussed observations from the industry group’s most recent conference in Las Vegas. Take a look! RB.AI: From your perspective, what were…

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RapportBoost.AI’s Conversational Platform-as-a-Service Helps Jenny Craig Increase Live Chat Performance Metrics by 40%

– Jenny Craig National Sales Director “Feels Like They Struck Gold” by Utilizing RapportBoost.AI’s Conversational Platform-as-a-Service for Chat –   RapportBoost.AI, the global leader in applying artificial intelligence to optimize live chat conversations, announced today that its Conversational Platform-as-a-Service helped Jenny Craig USA increase its live chat performance metrics by 40%. “Working with RapportBoost.AI enabled us…

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Jenny Craig USA and RapportBoost.AI to Lead Interactive Discussion Groups at Customer Contact Week on June 20 in Las Vegas

– Jenny Craig’s National Sales Director, Heidi Rote, and RapportBoost.AI’s CEO, Tony Medrano, to Discuss How Companies Can Transition to Live Chat to Meet Customer Expectations – Los Angeles, CA. June 15, 2018 – RapportBoost.AI, the global leader in applying artificial intelligence to optimize live chat conversations, and Jenny Craig USA, one of the world’s…

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Conversational Platform-as-a-Service Company, RapportBoost.AI, Becomes Oracle Partner Network Silver Level Partner

– Company’s Maci™ (“Machine Augmented Conversational Intelligence”) Platform-as-a-Service to be available in the Oracle Cloud Marketplace, operates with Oracle Service Cloud solutions – RapportBoost.AI, a Los Angeles based Conversational Platform-as-a-Service company that applies artificial intelligence algorithms to live chat, has been selected for Oracle’s Partner Program. RapportBoost.AI’s Conversational Platform-as-a-Service will appear on the Oracle Cloud…

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Will Artificial Intelligence Replace Some PR Jobs? It Already Has.

And that’s a very good thing. Artificial Intelligence platforms cut costs by analyzing a company’s data to determine exactly how to speak to their target audience. Knowing how to optimally engage customers before launching a campaign changes the game completely. Instead of spending precious time and money convening a focus group, PR practitioners can quickly…

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