Read our industry leading articles about the latest trends in contact centers, sales chat, agent training and augmented intelligence.
A 2018 Forrester report states that email is still the most common channel for customer support. More than 50 percent…Read More
When it comes to chat for customer support and sales, conversations often begin with an inquiry or a grievance. A…Read More
– Leading industry organization for contact center technology companies selects top 50 social media influencers for the fifth consecutive year…Read More
We had a great time speaking with host Bruce Belfiore right before the holidays about how to turn your contact…Read More