RapportBoost Blog

Read our industry leading articles about the latest trends in contact centers, sales chat, agent training and augmented intelligence.

Chat Conversations Vs. Email Conversations – What’s the Difference?

By Dani Apgar | February 10, 2019 | 0 Comments

A 2018 Forrester report states that email is still the most common channel for customer support. More than 50 percent…

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Changing Conversations In the Chat Window and Chat Team

By Dani Apgar | January 29, 2019 | 0 Comments

When it comes to chat for customer support and sales, conversations often begin with an inquiry or a grievance. A…

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Dani Apgar named among 50 leaders to follow on Twitter by ICMI

By David Oates | January 7, 2019 | 0 Comments

– Leading industry organization for contact center technology companies selects top 50 social media influencers for the fifth consecutive year…

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RapportBoosting Tip – Fear & Worry

By David Oates | January 2, 2019 | 0 Comments

Hi everyone! Dani Apgar here with your RapportBoosting tip which are bits of wisdom gleaned from our platform analyzing millions…

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Hear Tony Medrano’s Benchmark CallTalk Podcast Recording

By David Oates | December 26, 2018 | 0 Comments

We had a great time speaking with host Bruce Belfiore right before the holidays about how to turn your contact…

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ICMI First Friday Fireside Chat – Featuring Heidi Rote

By David Oates | December 17, 2018 | 0 Comments

We were fortunate to witness this great conversation with Heidi Rote from our valued client, Jenny Craig, and a 2018…

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Top Priorities in Customer-Centric Contact Centers

By David Oates | December 10, 2018 | 0 Comments

Did you miss this Customer Experience Update Webinar from the end of November? No worries! Here’s the archived version. Take…

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RapportBoosting Tip #10 – Amusing Language

By David Oates | December 3, 2018 | 0 Comments

Hi everyone! Dani Apgar here with your RapportBoosting tip on Amusing Language. A quick reminder that RapportBoosting tips are bits…

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Chat agent training, onboarding taking priority for many organizations

By Tony Medrano | November 15, 2018 | 0 Comments

At Customer Contact Week in Austin last month, we noticed how the discussions surrounding chat training and onboarding stood out…

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RapportBoosting Tip #9 – Happiness Language

By Dani Apgar | November 12, 2018 | 0 Comments

Hi everyone! Dani Apgar here with your RapportBoosting tip #9 on Happiness Language J Remember, RapportBoosting tips are bits of…

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