Read our industry leading articles about the latest trends in contact centers, sales chat, agent training and augmented intelligence.
Did you miss this Customer Experience Update Webinar from the end of November? No worries! Here’s the archived version. Take…Read More
At Customer Contact Week in Austin last month, we noticed how the discussions surrounding chat training and onboarding stood out…Read More
We were honored to be a part of this Mitel-sponsored event with our valued client, Heidi Rote, Director of North…Read More
Hi everyone! Dani Apgar here from RapportBoost with your RapportBoosting tip on Emotionally Charged words. RapportBoosting tips are bits of…Read More