Read our industry leading articles about the latest trends in contact centers, sales chat, agent training and augmented intelligence.
A 2018 Forrester report states that email is still the most common channel for customer support. More than 50 percent…Read More
When it comes to chat for customer support and sales, conversations often begin with an inquiry or a grievance. A…Read More
– Leading industry organization for contact center technology companies selects top 50 social media influencers for the fifth consecutive year…Read More
We had a great time speaking with host Bruce Belfiore right before the holidays about how to turn your contact…Read More
We were fortunate to witness this great conversation with Heidi Rote from our valued client, Jenny Craig, and a 2018…Read More
Did you miss this Customer Experience Update Webinar from the end of November? No worries! Here’s the archived version. Take…Read More
At Customer Contact Week in Austin last month, we noticed how the discussions surrounding chat training and onboarding stood out…Read More