RapportBoost.AI Blog

Check out our insights on chat, data science, customer service, and AI.

The Future of Augmented Intelligence Is Female

By Dani Apgar | June 13, 2018 | 0 Comments

We’re at the dawn of the Fourth Industrial Revolution. Technologies such as robotics, nanotechnology, and augmented intelligence are beginning to…

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Interview with Lori Hawthorne: Disruptive Retail Puts Tech First (Part 2 of 2)

By Meredith Lackey | May 24, 2018 | 0 Comments

After an awesome trip to eTail West, we sat down with Lori Hawthorne, Divisional Director and Senior Retail Analyst of…

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Interview with Lori Hawthorne: Unified Commerce Is the New Omnichannel (Part 1 of 2)

By Dani Apgar | May 9, 2018 | 0 Comments

After an awesome trip to eTail West, we sat down with Lori Hawthorne, Divisional Director and Senior Retail Analyst of…

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Four Types of Bots Used for Customer Chat

By Dr. Michael Housman | May 2, 2018 | 0 Comments

Whether you’ve been contacting your cable provider or seeking assistance from an online retailer, chances are you’ve come across a…

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Optimizing the Funnel: Sales Force Automation for Live Chat

By Tony Medrano | April 25, 2018 | 0 Comments

If Kleiner-Perkins’ investment of $125M in Intercom is any indication, sales force automation is a sector of business technology that…

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Why Prioritizing Empathy and Emotional Understanding Drives Success

By Dani Apgar | April 19, 2018 | 0 Comments

The term emotional intelligence was coined by Peter Salovey and John D. Mayer in 1990. They defined EQ as a…

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Augmented Intelligence Is a Better Way to Describe AI

By Dr. Michael Housman | April 17, 2018 | 0 Comments

At RapportBoost.AI, we hear a lot of talk about artificial intelligence, and to be honest, most of it is hype.…

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Five Best Ways to Train Live Chat Agents

By Tony Medrano | April 12, 2018 | 0 Comments

One of the hottest customer engagement trends so far in 2018 is an increased focus on improving the agent experience.…

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CEO Tony Medrano on Chat Agent Coaching at Shoptalk 2018

By Meredith Lackey | April 10, 2018 | 0 Comments

At Shoptalk 2018, RapportBoost.AI had an awesome time discussing chat agent coaching with key players in the customer experience and digital…

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Customer Support Chat: Critical Do’s and Don’ts for Brands

By Meredith Lackey | April 3, 2018 | 0 Comments

Dani Apgar, RapportBoost.AI Co-Founder and EVP of Sales & Customer Success presents a TechTalk at Shoptalk 2018 on using live chat…

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