RapportBoost.AI Blog

Check out our insights on chat, data science, customer service, and AI.

Augmented Intelligence Is a Better Way to Describe AI

By Michael Housman | April 17, 2018 | 0 Comments

At RapportBoost.AI, we hear a lot of talk about artificial intelligence, and to be honest, most of it is hype.…

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Five Best Ways to Train Live Chat Agents

By Tony Medrano | April 12, 2018 | 0 Comments

One of the hottest customer engagement trends so far in 2018 is an increased focus on improving the agent experience.…

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CEO Tony Medrano on Chat Agent Coaching at Shoptalk 2018

By Meredith Lackey | April 10, 2018 | 0 Comments

At Shoptalk 2018, RapportBoost.AI had an awesome time discussing chat agent coaching with key players in the customer experience and digital…

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Customer Support Chat: Critical Do’s and Don’ts for Brands

By Meredith Lackey | April 3, 2018 | 0 Comments

Dani Apgar, RapportBoost.AI Co-Founder and EVP of Sales & Customer Success presents a TechTalk at Shoptalk 2018 on using live chat…

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How to Master Customer Experience Optimization: An Interview with Dean Shaw

By Meredith Lackey | March 22, 2018 | 0 Comments

Throughout our interview series with Dean Shaw, Global Program Manager at SAS, we’ve covered a diversity of topics including live…

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Does AI Require Oversight? General Assembly Hosts Michael Housman

By Meredith Lackey | March 14, 2018 | 0 Comments

General Assembly hosts Michael Housman, Chief Data Scientist of RapportBoost.AI, as he speaks about deploying AI and why it’s not…

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Driving Live Chat Lead Generation: An Interview with Dean Shaw

By Meredith Lackey | February 14, 2018 | 0 Comments

In part two of our interview series with Dean Shaw, we talk in detail about live chat lead generation and…

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Why the Explosion in AI? General Assembly Hosts Michael Housman

By Meredith Lackey | February 7, 2018 | 0 Comments

General Assembly hosts Michael Housman as he explains the three driving forces behind the explosion in AI: hardware, open source…

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Live Chat Benefits and Challenges for Online Brands

By Michael Housman | February 2, 2018 | 0 Comments

It’s the age of conversational commerce, and the numbers are in: live chat holds unprecedented sales and customer service potential for companies and customers alike. But like any new technology, live chat benefits come with challenges. Live chat benefits online brands because it’s more efficient than traditional call centers or email support. Thanks to the built-in chat routing features of live chat companies such as Zendesk Chat, Olark, LiveChat, Inc., and Intercom, agents can partake in multiple conversations at once as determined by their experience and availability.

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Live Chat Customer Engagement: An Interview with Dean Shaw

By Meredith Lackey | January 31, 2018 | 0 Comments

If you’re looking for solid numbers that support the effectiveness of live chat customer engagement and revenue potential, look no…

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