RapportBoost.AI Blog

Check out our insights on chat, data science, customer service, and AI.

Conversational AI Has Changed B2B Sales

By David Oates | August 13, 2018 | 0 Comments

A guest blog by Michael Hanson, VP of Marketing at CloudTask A key component to any successful B2B company is…

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Interview with Brian Cantor, Customer Contact Week – Part 3

By David Oates | August 7, 2018 | 0 Comments

We had the privilege of speaking with Brian Cantor, Principal Analyst and Digital Director of Customer Contact Week, about trends in…

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Interview with Brian Cantor, Customer Contact Week – Part 2

By David Oates | July 30, 2018 | 0 Comments

We had the privilege of speaking with Brian Cantor, Principal Analyst and Digital Director of Customer Contact Week, about trends in…

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Interview with Brian Cantor, Customer Contact Week – Part 1

By David Oates | July 25, 2018 | 0 Comments

We had the privilege of speaking with Brian Cantor, Principal Analyst and Digital Director of Customer Contact Week, about trends…

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Interview with Kaye Chapman: Chat With Emotional Intelligence

By Meredith Lackey | July 11, 2018 | 0 Comments

As Augmented Intelligence transforms the workforce, emotional understanding is proving to be an essential component of brands’ interactions with their…

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Interview with Kaye Chapman: Live Chat Data Is the Key to QA

By Meredith Lackey | July 11, 2018 | 0 Comments

The bounty of live chat data that this channel produces is the perfect tool for tracking the success of optimization.…

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Interview with Kaye Chapman: Live Chat Agent Training Drives CX

By Meredith Lackey | June 27, 2018 | 0 Comments

Live chat agent training is one of the most innovative spaces in today’s customer experience ecosystem. From canned responses to…

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The Future of Augmented Intelligence Is Female

By Dani Apgar | June 13, 2018 | 0 Comments

We’re at the dawn of the Fourth Industrial Revolution. Technologies such as robotics, nanotechnology, and augmented intelligence are beginning to…

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Interview with Lori Hawthorne: Disruptive Retail Puts Tech First (Part 2 of 2)

By Meredith Lackey | May 24, 2018 | 0 Comments

After an awesome trip to eTail West, we sat down with Lori Hawthorne, Divisional Director and Senior Retail Analyst of…

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Interview with Lori Hawthorne: Unified Commerce Is the New Omnichannel (Part 1 of 2)

By Dani Apgar | May 9, 2018 | 0 Comments

After an awesome trip to eTail West, we sat down with Lori Hawthorne, Divisional Director and Senior Retail Analyst of…

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