RapportBoost Blog

Read our industry leading articles about the latest trends in contact centers, sales chat, agent training and augmented intelligence.

The Value of Algorithms in Artificial Intelligence

By Dr. Michael Housman | April 25, 2017 | 0 Comments

  Algorithms by themselves aren’t valuable. Their ability to solve a particular business problem is. The two most important questions…

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The Shift from Social Media to Live Messaging

By Tony Medrano | April 19, 2017 | 0 Comments

Since Facebook’s inception more than ten years ago, social media users’ preferences are shifting from the semi-public forum to the…

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Machine Learning? Deep Learning? What Happened to Human Learning?

By Dr. Michael Housman | February 24, 2017 | 0 Comments

The most exciting advance in data science over the past few years is the rapid emergence of deep learning algorithms…

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