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RapportBoost Blog

Read our industry leading articles about the latest trends in contact centers, sales chat, agent training and augmented intelligence.

Chatbots as Brand Ambassadors?

By Tony Medrano | May 23, 2017 |

Converting a website visitor into a loyal, high margin customer requires a whole host of conversational skills beyond the simple…

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Optimizing Chat Sales and Support For Online Travel

By Tony Medrano | May 18, 2017 |

The online travel market continues to grow. Experts estimate the shift from storefront to online travel agencies is nearly complete,…

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Conversational Commerce: Optimize Your Live Chat Sales Strategy

By Tony Medrano | May 11, 2017 |

Use of live chat for customer care and online sales is on the rise. Recent projections show that if it’s…

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Competitive Edge of Data Science

By Meredith Lackey | May 9, 2017 |

The competitive edge of data science is preserved primarily by 2 things, the sheer volume of the data and the time it takes to understand the nuances. Data repositories in growing organizations are often siloed and the different silos don’t always speak to one another efficiently. Plus the complexity of the data takes teams of data scientists years to understand. Picking up on subtle nuances related to specific businesses or industries is challenging. These 2 things prevent companies that rely on data science from ultimately losing their competitive edge.

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Natural Language Processing For Chat Sales Solutions

By Tony Medrano | May 4, 2017 |

Natural Language Processing is a branch of Artificial Intelligence that teaches computers to use language the way people do. When…

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Finding Better Enterprise Artificial Intelligence Solutions

By Tony Medrano | May 2, 2017 |

Dr. Michael Housman, Chief Data Scientist and Co-Founder of RapportBoost.AI, discusses what to look for when determining the value of data science sources in creating better enterprise artificial intelligence solutions at the JMP Securities Conference panel on AI at the San Francisco Ritz-Carlton in 2017.

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Five Ways Live Chat Can Increase Sales (or ROI) for Your Company

By Tony Medrano | April 27, 2017 |

Discovering how to efficiently locate, convert, up-sell and retain top customers are key success metrics for any growing company. The…

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The Value of Algorithms in Artificial Intelligence

By Dr. Michael Housman | April 25, 2017 |

  Algorithms by themselves aren’t valuable. Their ability to solve a particular business problem is. The two most important questions…

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The Shift from Social Media to Live Messaging

By Tony Medrano | April 19, 2017 |

Since Facebook’s inception more than ten years ago, social media users’ preferences are shifting from the semi-public forum to the…

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Machine Learning? Deep Learning? What Happened to Human Learning?

By Dr. Michael Housman | February 24, 2017 |

The most exciting advance in data science over the past few years is the rapid emergence of deep learning algorithms…

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