RapportBoost Blog

Read our industry leading articles about the latest trends in contact centers, sales chat, agent training and augmented intelligence.

Competitive Edge of Data Science

By Meredith Lackey | May 9, 2017 | 0 Comments

The competitive edge of data science is preserved primarily by 2 things, the sheer volume of the data and the time it takes to understand the nuances. Data repositories in growing organizations are often siloed and the different silos don’t always speak to one another efficiently. Plus the complexity of the data takes teams of data scientists years to understand. Picking up on subtle nuances related to specific businesses or industries is challenging. These 2 things prevent companies that rely on data science from ultimately losing their competitive edge.

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Natural Language Processing For Chat Sales Solutions

By Tony Medrano | May 4, 2017 | 0 Comments

Natural Language Processing is a branch of Artificial Intelligence that teaches computers to use language the way people do. When…

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Finding Better Enterprise Artificial Intelligence Solutions

By Tony Medrano | May 2, 2017 | 0 Comments

Dr. Michael Housman, Chief Data Scientist and Co-Founder of RapportBoost.AI, discusses what to look for when determining the value of data science sources in creating better enterprise artificial intelligence solutions at the JMP Securities Conference panel on AI at the San Francisco Ritz-Carlton in 2017.

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Five Ways Live Chat Can Increase Sales (or ROI) for Your Company

By Tony Medrano | April 27, 2017 | 0 Comments

Discovering how to efficiently locate, convert, up-sell and retain top customers are key success metrics for any growing company. The…

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The Value of Algorithms in Artificial Intelligence

By Dr. Michael Housman | April 25, 2017 | 0 Comments

  Algorithms by themselves aren’t valuable. Their ability to solve a particular business problem is. The two most important questions…

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The Shift from Social Media to Live Messaging

By Tony Medrano | April 19, 2017 | 0 Comments

Since Facebook’s inception more than ten years ago, social media users’ preferences are shifting from the semi-public forum to the…

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Machine Learning? Deep Learning? What Happened to Human Learning?

By Dr. Michael Housman | February 24, 2017 | 0 Comments

The most exciting advance in data science over the past few years is the rapid emergence of deep learning algorithms…

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