RapportBoost Blog

Read our industry leading articles about the latest trends in contact centers, sales chat, agent training and augmented intelligence.

Interview with Dan Miller of Opus Research

By David Oates | October 16, 2018 | 0 Comments

We had the privilege of speaking with this renowned researcher on the trends in Conversational Selling and evolving role Live…

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RapportBoosting Tip #7 – Name Use

By Dani Apgar | October 9, 2018 | 0 Comments

Hi everyone! Dani Apgar here from RapportBoost. I’m in Houston visiting one of our clients yet wanted to share your…

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RapportBoosting Tip #6 – Emotionally Charged Words

By Dani Apgar | October 5, 2018 | 0 Comments

Hi everyone! Dani Apgar here from RapportBoost with your RapportBoosting tip on Emotionally Charged words.  RapportBoosting tips are bits of…

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RapportBoosting Tip #5 — Empathy.

By Dani Apgar | October 2, 2018 | 0 Comments

Hi again everyone. Dani Apgar here from RapportBoost with your RapportBoosting Tip #5 on Empathy. RapportBoosting tips are bits of…

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Podcast Interview with HubSpot’s Brian Bagdasarian

By David Oates | September 25, 2018 | 0 Comments

Hear our discussions about the evolution of live chat. RB: Brian, thanks so much for your time. Why don’t we…

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Conversational Selling and Conversational Marketing

By Dani Apgar | September 19, 2018 | 0 Comments

By Dani Apgar and Tony Medrano Conversational Selling and Conversational Marketing are the latest and greatest tools for connecting with…

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RapportBoosting Tip #4 – Encouragement

By Dani Apgar | September 17, 2018 | 0 Comments

Hi everyone! Dani Apgar here from RapportBoost w/your RapportBoosting Tip on encouragement. RapportBoosting tips are bits of wisdom gleaned from…

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RapportBoosting Tip #3 – Grammar Errors

By Dani Apgar | September 8, 2018 | 0 Comments

Hi everyone! Dani Apgar here coming to you from the Jenny Craig Contact Center floor with your RapportBoosting Tip #3 RapportBoostingTip…

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RapportBoosting Tip #2 – When to use exclamations in short-form communication

By Dani Apgar | September 3, 2018 | 0 Comments

Hi everyone! Dani Apgar, co-founder of RapportBoost.AI with your RapportBoosting Tip #2. RapportBoosting tips are bits of wisdom I’ve gleaned…

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Interview: Conversational Marketing with Oren Jacob of PullString

By David Oates | September 3, 2018 | 0 Comments

We had the pleasure of speaking with Oren Jacob, Co-Founder, and CEO of PullString about optimizing customer experience via conversational marketing.…

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