Read our industry leading articles about the latest trends in contact centers, sales chat, agent training and augmented intelligence.
At Customer Contact Week in Austin last month, we noticed how the discussions surrounding chat training and onboarding stood out…Read More
We were honored to be a part of this Mitel-sponsored event with our valued client, Heidi Rote, Director of North…Read More
Hi everyone! Dani Apgar here from RapportBoost with your RapportBoosting tip on Emotionally Charged words. RapportBoosting tips are bits of…Read More
Hear our discussions about the evolution of live chat. RB: Brian, thanks so much for your time. Why don’t we…Read More
By Dani Apgar and Tony Medrano Conversational Selling and Conversational Marketing are the latest and greatest tools for connecting with…Read More