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RapportBoost Blog

Read our industry leading articles about the latest trends in contact centers, sales chat, agent training and augmented intelligence.

ICMI First Friday Fireside Chat – Featuring Heidi Rote

By David Oates | December 17, 2018 |

We were fortunate to witness this great conversation with Heidi Rote from our valued client, Jenny Craig, and a 2018…

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Top Priorities in Customer-Centric Contact Centers

By David Oates | December 10, 2018 |

Did you miss this Customer Experience Update Webinar from the end of November? No worries! Here’s the archived version. Take…

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RapportBoosting Tip #10 – Amusing Language

By David Oates | December 3, 2018 |

Hi everyone! Dani Apgar here with your RapportBoosting tip on Amusing Language. A quick reminder that RapportBoosting tips are bits…

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Chat agent training, onboarding taking priority for many organizations

By Tony Medrano | November 15, 2018 |

At Customer Contact Week in Austin last month, we noticed how the discussions surrounding chat training and onboarding stood out…

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RapportBoosting Tip #9 – Happiness Language

By Dani Apgar | November 12, 2018 |

Hi everyone! Dani Apgar here with your RapportBoosting tip #9 on Happiness Language J Remember, RapportBoosting tips are bits of…

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Video: Turning Your Contact Center Into A Profit Center

By Tony Medrano | November 5, 2018 |

We were honored to be a part of this Mitel-sponsored event with our valued client, Heidi Rote, Director of North…

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RapportBoosting Tip#8 – Formal Language

By Dani Apgar | October 29, 2018 |

Hi everyone! Dani Apgar here from RapportBoost. I’m in New York visiting prospects yet wanted to share your RapportBoosting Tip…

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Interview with Dan Miller of Opus Research

By David Oates | October 16, 2018 |

We had the privilege of speaking with this renowned researcher on the trends in Conversational Selling and evolving role Live…

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RapportBoosting Tip #7 – Name Use

By Dani Apgar | October 9, 2018 |

Hi everyone! Dani Apgar here from RapportBoost. I’m in Houston visiting one of our clients yet wanted to share your…

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RapportBoosting Tip #6 – Emotionally Charged Words

By Dani Apgar | October 5, 2018 |

Hi everyone! Dani Apgar here from RapportBoost with your RapportBoosting tip on Emotionally Charged words.  RapportBoosting tips are bits of…

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