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RapportBoost Blog

Read our industry leading articles about the latest trends in contact centers, sales chat, agent training and augmented intelligence.

RapportBoosting Tip #5 — Empathy.

By Dani Apgar | October 2, 2018 |

Hi again everyone. Dani Apgar here from RapportBoost with your RapportBoosting Tip #5 on Empathy. RapportBoosting tips are bits of…

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Podcast Interview with HubSpot’s Brian Bagdasarian

By David Oates | September 25, 2018 |

Hear our discussions about the evolution of live chat. RB: Brian, thanks so much for your time. Why don’t we…

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Conversational Selling and Conversational Marketing

By Dani Apgar | September 19, 2018 |

By Dani Apgar and Tony Medrano Conversational Selling and Conversational Marketing are the latest and greatest tools for connecting with…

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RapportBoosting Tip #4 – Encouragement

By Dani Apgar | September 17, 2018 |

Hi everyone! Dani Apgar here from RapportBoost w/your RapportBoosting Tip on encouragement. RapportBoosting tips are bits of wisdom gleaned from…

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RapportBoosting Tip #3 – Grammar Errors

By Dani Apgar | September 8, 2018 |

Hi everyone! Dani Apgar here coming to you from the Jenny Craig Contact Center floor with your RapportBoosting Tip #3 RapportBoostingTip…

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RapportBoosting Tip #2 – When to use exclamations in short-form communication

By Dani Apgar | September 3, 2018 |

Hi everyone! Dani Apgar, co-founder of RapportBoost.AI with your RapportBoosting Tip #2. RapportBoosting tips are bits of wisdom I’ve gleaned…

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Interview: Conversational Marketing with Oren Jacob of PullString

By David Oates | September 3, 2018 |

We had the pleasure of speaking with Oren Jacob, Co-Founder, and CEO of PullString about optimizing customer experience via conversational marketing.…

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RapportBoosting Tip #1 – When to use WE vs. I

By Dani Apgar | August 28, 2018 |

Hi everyone! Dani Apgar here, co-founder of RapportBoost.AI. Here in our LA office.  At RapportBoost our purpose is to educate…

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Conversational AI Has Changed B2B Sales

By David Oates | August 13, 2018 |

A guest blog on AI for customer experience by Michael Hanson, VP of Marketing at CloudTask A key component to…

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Interview with Brian Cantor, Customer Contact Week – Part 3

By David Oates | August 7, 2018 |

We had the privilege of speaking with Brian Cantor, Principal Analyst and Digital Director of Customer Contact Week, about trends in…

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