RapportBoost Blog

Read our industry leading articles about the latest trends in contact centers, sales chat, agent training and augmented intelligence.

RapportBoosting Tip #2 – When to use exclamations in short-form communication

By Dani Apgar | September 3, 2018 | 0 Comments

Hi everyone! Dani Apgar, co-founder of RapportBoost.AI with your RapportBoosting Tip #2. RapportBoosting tips are bits of wisdom I’ve gleaned…

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Interview: Conversational Marketing with Oren Jacob of PullString

By David Oates | September 3, 2018 | 0 Comments

We had the pleasure of speaking with Oren Jacob, Co-Founder, and CEO of PullString about optimizing customer experience via conversational marketing.…

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RapportBoosting Tip #1 – When to use WE vs. I

By Dani Apgar | August 28, 2018 | 0 Comments

Hi everyone! Dani Apgar here, co-founder of RapportBoost.AI. Here in our LA office.  At RapportBoost our purpose is to educate…

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Conversational AI Has Changed B2B Sales

By David Oates | August 13, 2018 | 0 Comments

A guest blog on AI for customer experience by Michael Hanson, VP of Marketing at CloudTask A key component to…

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Interview with Brian Cantor, Customer Contact Week – Part 3

By David Oates | August 7, 2018 | 0 Comments

We had the privilege of speaking with Brian Cantor, Principal Analyst and Digital Director of Customer Contact Week, about trends in…

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Interview with Brian Cantor, Customer Contact Week – Part 2

By David Oates | July 30, 2018 | 0 Comments

We had the privilege of speaking with Brian Cantor, Principal Analyst and Digital Director of Customer Contact Week, about trends in…

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Interview with Brian Cantor, Customer Contact Week – Part 1

By David Oates | July 25, 2018 | 0 Comments

We had the privilege of speaking with Brian Cantor, Principal Analyst and Digital Director of Customer Contact Week, about conversational…

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Interview with Kaye Chapman: Chat With Emotional Intelligence

By Meredith Lackey | July 11, 2018 | 0 Comments

As Augmented Intelligence transforms the workforce, emotional understanding is proving to be an essential component of brands’ interactions with their…

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Interview with Kaye Chapman: Live Chat Data Is the Key to QA

By Meredith Lackey | July 11, 2018 | 0 Comments

The bounty of live chat data that this channel produces is the perfect tool for tracking the success of optimization.…

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Interview with Kaye Chapman: Live Chat Agent Training Drives CX

By Meredith Lackey | June 27, 2018 | 0 Comments

Live chat agent training is one of the most innovative spaces in today’s customer experience ecosystem. From canned responses to…

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