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RapportBoost Blog

Read our industry leading articles about the latest trends in contact centers, sales chat, agent training and augmented intelligence.

Insight Series: Three P’s To Optimize Consumer Experience

By Meredith Lackey | August 17, 2017 |

Dr. Michael Housman of RapportBoost.AI discusses how to optimize consumer experience online by providing Predictive, Prescriptive, and Personalized recommendations.  …

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Why Deep Learning Will Fail To Replace The Live Chat Agent

By Dr. Michael Housman | August 15, 2017 |

Deep Learning is a wildly popular technique used to develop chatbots. But in its current state of development, it is…

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Artificial Intelligence And The Future Of Work

By Dr. Michael Housman | August 10, 2017 |

Michael Housman: Hey everyone thank you for tuning in. My name is Mike Housman and I’m the Co-founder and Chief…

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Using Live Chat Services To Make Online Retail Personal

By Tony Medrano | August 3, 2017 |

Digital commerce and mobile purchases are steadily on the rise. A U.S. government report shows that online sales are in…

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NVIDIA GPU Computing For Chat Conversation Analysis

By Dr. Michael Housman | August 2, 2017 |

Chat conversation analysis requires a lot of processing power. And that’s because Deep Learning, the AI technique that underpins chat…

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Optimizing Fashion E-commerce With Customer Support Chat

By Dani Apgar | July 27, 2017 |

Despite shaky global markets in virtually every arena, the global fashion industry continues to grow – especially in e-commerce. Growth…

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The Data Scientist Speaks: The Challenges of Chatbots For Live Chat Sales

By Dr. Michael Housman | July 20, 2017 |

Before chatbots for live chat sales, there were bots: a piece of software that was designed and developed to automate…

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‘Mad Men’ or ‘Math Men’: How Agencies Can Personalize Customer Service

By David Oates | July 18, 2017 |

There are more ways to locate and engage customers than ever before. As a result, traditional attempts to personalize customer…

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Human And Machine Learning: Chat Sales Solutions For Businesses

By Tony Medrano | July 13, 2017 |

The key to chat sales solutions for businesses is building these algorithms —as we saw in this closed loop diagram—…

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Google Tensor Processing Units For Chat Conversation Analysis: What You Should Know

By Dr. Michael Housman | July 11, 2017 |

Google Tensor Processing Units which are available via Google Computing Engines are used to accelerate a wide-range of machine learning…

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