Read our industry leading articles about the latest trends in contact centers, sales chat, agent training and augmented intelligence.
Data Science is a field of Computer Science that deals with extracting, organizing and analyzing large amounts of data to…Read More
Since Facebook unveiled its bot campaign, e-commerce has seen the proliferation of bots. These artificially intelligent chat agents hang out…Read More
I’ll give you an example of a customer we engage with. This is a medium-sized customer doing e-commerce with about…Read More
Transcribed from Dr. Michael Housman’s Lecture at UC Berkeley Business School in May 2017. Mike: So EQ is essentially emotional…Read More
In today’s world, the amount of unstructured data collected is humungous. This unstructured data is of no use if it is not properly processed, analyzed and evaluated. Using this data for the betterment of mankind is what most of the largest companies like Google, Facebook, Amazon, Netflix…Read More
Data science, which is also known as data-driven science is a field of Computer Science which has scientific methods, processes,…Read More
90% of the world’s data has been generated in the last two years. Thanks to improved processing speeds, computers can…Read More