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RapportBoost Blog

Read our industry leading articles about the latest trends in contact centers, sales chat, agent training and augmented intelligence.

How Does Live Chat Agent Behavior Affect CSAT?

By Tony Medrano | July 5, 2017 |

What drives customer satisfaction? For this customer, live chat agent effort was the number one driver. Maybe not surprising, when…

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Using Tableau For Data Mining And Chat Conversation Analysis

By Dr. Michael Housman | June 28, 2017 |

Data Science is a field of Computer Science that deals with extracting, organizing and analyzing large amounts of data to…

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A/B Testing: Developing Personality For Bots To Increase Chat Sales

By Dr. Michael Housman | June 26, 2017 |

Since Facebook unveiled its bot campaign, e-commerce has seen the proliferation of bots. These artificially intelligent chat agents hang out…

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What Variables of Live Chat Agent Performance Affect CX?

By Tony Medrano | June 24, 2017 |

I’ll give you an example of a customer we engage with. This is a medium-sized customer doing e-commerce with about…

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The Value Of EQ: Bringing Emotional Intelligence To AI

By Meredith Lackey | June 15, 2017 |

Transcribed from Dr. Michael Housman’s Lecture at UC Berkeley Business School in May 2017. Mike: So EQ is essentially emotional…

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Understanding Live Chat Conversation Data: Hadoop or Spark?

By Dr. Michael Housman | June 11, 2017 |

In today’s world, the amount of unstructured data collected is humungous. This unstructured data is of no use if it is not properly processed, analyzed and evaluated. Using this data for the betterment of mankind is what most of the largest companies like Google, Facebook, Amazon, Netflix…

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Why Did We Start RapportBoost.AI?

By Tony Medrano | June 8, 2017 |

Transcribed from Dr. Michael Housman’s Lecture at UC Berkeley Business School in May 2017. I wanted to build a platform…

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Who Are Data Scientists and What Exactly Do They Do?

By Tony Medrano | June 6, 2017 |

Data science, which is also known as data-driven science is a field of Computer Science which has scientific methods, processes,…

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Machine Learning Algorithms are Tools

By Dr. Michael Housman | June 2, 2017 |

  There are some really amazing advances and some phenomenal machine learning algorithms and deep learning algorithms, but those are…

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Why Data Scientists Are Flocking to Artificial Intelligence Companies

By Tony Medrano | May 30, 2017 |

90% of the world’s data has been generated in the last two years. Thanks to improved processing speeds, computers can…

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