Case Studies

Read about the challenges our customers encounter and how our products improve the experience of live chat for agents, customers, and the brands that connect them.

Challenge: Jenny Craig recognized that there was a fundamental difference in the nature of effective short-term communication (i.e. chat) as compared to best practices regarding long-form communication or voice communication.

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Jenny Craig

Challenge: Given a significant portion of Collage.com’s sales were generated from live chat, they needed to optimize their conversations to use their chat channel to most efficiently acquire, upsell and retain customers.

Collage.com