– Leading industry organization for contact center technology companies selects top 50 social media influencers for the fifth consecutive year –
Los Angeles – January 9, 2019 – Dani Apgar, EVP of Customer Success and Co-Founder of RapportBoost.AI, a technology company that boosts sales with augmented intelligence, was named to ICMI’s “50 Thought Leaders to Follow on Twitter” annual list.
Each December for the past five years, the organization solicits input from its community to nominate their favorite thought leaders.
“I’m honored to be included with such a prestigious group of talented customer-centric professionals,” said Ms. Apgar, “Thought leaders like Nate Brown, Kaye Chapman, Jeff Toister, Jeremy Watkin, Kaye Chapman, Leslie O’Flahavan, & Sheri Kendall-duPont are visionaries in the industry and I’m proud to be recognized with them as delivering insights valuable to the community.”
“We are proud of the leadership Dani brings to the team and the industry,” adds Dr. Michael Housman, Chief Data Science Officer and Co-Founder of RapportBoost.AI. “Conversational selling and augmented intelligence are about helping people succeed, and Dani’s loves to help her customers, partners, and the contact center community succeed.”
ICMI has been empowering contact center excellence for more than 30 years, helping more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. The organization offers comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center.
RapportBoost.AI is the leading chat analytics platform brands use to boost sales and engage customers. RapportBoost.AI uses artificial intelligence to optimize chat conversations which drives dramatic and sustained improvements in conversion rate, order size, customer satisfaction, renewal rate, average handle time, first contact resolution rate, agent retention and happiness and other critical contact center metrics. Learn more about how to supercharge chat conversations for your brand from the team at RapportBoost.Follow us: