DMA &Then 2017 Conference Highlights

Earlier this month, the RapportBoost.AI team attended the Digital Marketing Association’s 2017 &Then conference in New Orleans. The DMA &Then annual conference brings together thought leaders, innovators, and visionaries to jumpstart the data and marketing industry. We had a blast exhibiting our AI with a human-in-the-loop approach in the Emerging Tech area! We loved tracking the conference on social media #andTHEN17 and enjoyed interacting with great brands and leaders.

We had dozens of insightful discussions with CMOs of online brands who already had live chat or were thinking about implementing it. Topics included integrating Artificial Intelligence into the enterprise, customer acquisition, boosting conversion rates, harnessing millennial buying behavior, and the weaknesses of chatbots.

The data and marketing industry jump to chatbots was one of the more rapidly emerging topics at the 2017 DMA &Then.  Thought leaders and industry innovators agreed that chatbots could anecdotally be seen as glorified FAQs, requiring ever more input to be emotionally intelligent and responsive to customer questions and needs. Plenty of embarrassing stories were shared about brand identity being misaligned through chatbot interactions with customers. The overall consensus was that brands need to focus on optimizing humans first. By gaining accurate insights into customer buying behavior and using those ideas to optimize their current sales teams, brands can align their retail strategies to business outcomes.

We look forward to reconvening for the 2018 DMA &Then conference next year in Las Vegas! 

Tony Medrano

About Tony Medrano

Tony started his career as a technology entrepreneur out of his Stanford University dorm as co-founder and President of DoDots, the first desktop-to-mobile app platform. He built the company to 100+ employees, raised $25M in venture capital and managed all company operations, personnel and deals. He was most recently CEO of Boopsie, a mobile Platform-as-a-Service company that he grew for 4 years and successfully sold to a strategic partner in 2015. Tony has also served as Vice President of Sales / Business Development at Reply! and SmartDrive Systems. Tony has dedicated his career in technology to leading sales teams and understands the need for automation tools that help sales reps increase efficiency, close more business and increase margins. Tony received his MBA and JD from Stanford, M.A. from Columbia and B.A. from Harvard.

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