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Jenny Craig USA and RapportBoost.AI to Lead Interactive Discussion Groups at Customer Contact Week on June 20 in Las Vegas

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Jenny Craig’s National Sales Director, Heidi Rote, and RapportBoost.AI’s CEO, Tony Medrano, to Discuss How Companies Can Transition to Live Chat to Meet Customer Expectations –

Los Angeles, CA. June 15, 2018 – RapportBoost.AI, the global leader in applying artificial intelligence to optimize live chat conversations, and Jenny Craig USA, one of the world’s largest and most respected weight loss brands, will lead three (3) Interactive Discussion Groups at the Customer Contact Week (CCW) conference on June 20 at 11:00 a.m., 11:40 a.m. and 12:20 p.m. at The Mirage in Las Vegas.

Interactive Discussion Groups (IDG) at CCW are selected around current hot topics like live chat, conversational platforms, and innovate leadership from CX luminaries at large online brands. Each IDG includes both the end-user and thought leader perspectives.

Heidi Rote, Director of North America Sales Center for Jenny Craig USA, and Tony Medrano, CEO of RapportBoost.AI will lead an Interactive Discussion Group on “How Companies Can Transition to Live Chat to Meet Customer Expectations.” Focus will be on how brands should view customer engagement as an entire journey and how innovative leaders can design conversations that engage customers and improve the brand’s top and bottom lines.

“We have learned how to connect deeply with a potential member using live chat,” says Ms. Rote from Jenny Craig. “Instead of communicating with outdated best practices designed for phone or email conversations with customers, Jenny Craig has incorporated Artificial Intelligence to augment and guide our eCommerce team in its communications with website visitors and our members. I am excited to share how we have taken conversational selling and customer engagement to the next level.”

“I’m excited to share our experiences with such an innovative contact center thought leader as Heidi Rote at Jenny Craig,” adds Medrano. “Artificial Intelligence might seem scary to some contact center leaders, but our platform at RapportBoost.AI builds brand equity by augmenting the performance of live chat agents with predictive analytics. We’re excited to be part of this discussion at this renowned conference!”

RapportBoost.AI will also showcase its latest successes in applying AI to live chat in booth #328, where visitors may sign up to win a free Amazon Echo device.

Started in 1999, Customer Contact Week is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. The event takes place from June 18-22 at The Mirage in the heart of the Las Vegas strip. More information is available at

About RapportBoost.AI

RapportBoost.AI is the leading Conversational Platform-as-a-Service company that optimizes live chat conversations in order to deliver dramatic and sustained impact to its clients’ live chat metrics. RapportBoost.AI’s Artificial Intelligence powered Maci™ (Machine Augmented Conversational Intelligence™) can be configured to analyze and improve any chat-related outcome important to an online brand. Learn more about how to optimize live chat conversations for your brand from the team at RapportBoost.AI.  


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David Oates

About David Oates

David Oates is a 20-year marketing and public relations veteran who holds extensive experience in developing as well as executing successful and measurable programs for a wide range of agency, high tech, corporate and government organizations. He is an accredited public relations (APR) expert affiliated with the Public Relations Society of America, and serves as the Chairman of the Board of Advisors for Operation Homefront, California as well as on the Board of Directors for Rotary Club of San Diego. David has worked with Tony since 2001 in numerous capacities such as a non profit Board supporting veterans. He received his MBA from San Diego State University’s Executive Program in 2004 and his bachelors of arts from the University of Maryland in 1991. David was named among the 2009 “40 under 40” list of top professionals by the San Diego Metropolitan.

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