The Newsroom Keep up with our latest public appearances, thought contributions, and events. RapportBoost Awarded "Most Innovative Product of the Year" by Best in Biz" [Webinar Video] Top Priorities in Customer-Centric Contact Centers by Tony Medrano 5 Contact Center Tech Upgrades to Consider in 2019 How Chat Analytics Differs from Voice Analytics ICMI Contact Center Demo: First Friday Fireside Chat with Heidi Rote Video: Moving to the Cloud: Turning Your Contact Center into a Profit Center by Leveraging Chat Five Tips To Successfully Onboard Live Chat Agents Turning Your Contact Center into a Profit Center by Leveraging Chat Blurred Lines - How AI and ML are Enabling Human Agents to Be More Effective and Responsive Guest Blog: What You Need to Know to Sell With Online Chat RapportBoost Customer Named to 2018 ICMI Customer Experience Movers & Shakers List as Top Customer Experience Leader How to Empower (Not Replace) Contact Center Agents with AI Video interview of Dani Apgar by The Riveter on "What it takes to launch a successful business in artificial intelligence." The Riveter Stories: Dani Apgar In Consultative Selling Fewer Words Are More Making Live Chat Human: Optimization vs. Sentiment Analysis Customer Contact Week 2018 Onsite Review Why ‘Why 'augmented intelligence’ is a better way to describe AI RapportBoost.AI Raises Funding to Use AI to Train Your Chat Agents Why Hasn't AI Mastered Language Translation? Analytics Insight Launches its First Magazine Featuring AI The 10 Most Promising Artificial Intelligence Companies Is the Use of Chatbots Resourceful or Reckless? Vendor Security Alliance tweaks auditing system to be GDPR compliant Whistic and Vendor Security Alliance Announce Strategic Partnership to Improve Vendor Security Assessments Here are the finalists for the 2017 Timmy Awards Here's who won big at the 2017 Timmy Awards Solving the live agent vs AI conundrum: The human-in-the-loop approach
