The Newsroom Keep up with our latest public appearances, thought contributions, and events. Guest Blog: What You Need to Know to Sell With Online Chat RapportBoost Customer Named to 2018 ICMI Customer Experience Movers & Shakers List as Top Customer Experience Leader How to Empower (Not Replace) Contact Center Agents with AI Video interview of Dani Apgar by The Riveter on "What it takes to launch a successful business in artificial intelligence." The Riveter Stories: Dani Apgar In Consultative Selling Fewer Words Are More Making Live Chat Human: Optimization vs. Sentiment Analysis Customer Contact Week 2018 Onsite Review Why ‘Why 'augmented intelligence’ is a better way to describe AI RapportBoost.AI Raises Funding to Use AI to Train Your Chat Agents Why Hasn't AI Mastered Language Translation? Analytics Insight Launches its First Magazine Featuring AI The 10 Most Promising Artificial Intelligence Companies Is the Use of Chatbots Resourceful or Reckless? Vendor Security Alliance tweaks auditing system to be GDPR compliant Whistic and Vendor Security Alliance Announce Strategic Partnership to Improve Vendor Security Assessments Here are the finalists for the 2017 Timmy Awards Here's who won big at the 2017 Timmy Awards Solving the live agent vs AI conundrum: The human-in-the-loop approach
