Machine Augmented Conversational Intelligence™
Our conversational sales analysis platform, Maci™ uses deep learning, natural language processing, and multivariate analysis, to augment human intelligence, drive performance and help chat agents build better rapport with website visitors by coaching them on the attributes of conversations that matter most to their unique brands, website visitors and customers.
Machine Augmented Conversational Intelligence™ (Maci™) classifies, models, and analyzes every word, message, and conversation in a given data set across hundreds of dimensions. Maci™ then performs hundreds of thousands of simulations to derive and test the actions taken in live chat SMS and chatbot conversations that matter most to the KPI’s you choose, such as conversion rate, order size, renewal, first contact resolution, customer satisfaction and Net Promoter Score.
Maci™ will help you communicate with your customers the right way, every time.
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Easy and Fun to Use
Our platform is easy for chat agent and conversational sales leaders to use. Agents love it because it helps guide them through conversations with fewer objections and confusion. CFOs and CEOs love it because it drives increased profitability immediately.
Augment Your Agents and Give them the Guidance and Training they Need to be Successful
Check out our conversational sales analysis solutions to boost your KPIs and build lasting customer relationships.
Improving Agent and Customer Experience
Using Maci™ improves the rapport between your live chat agents and their customers by facilitating the best conversations possible. Your agents and customers will notice immediately, will be more engaged while being happier.
You provide the data and outcomes, and we deliver measurable gains.
Meet the team that makes it happen.