Press

RapportBoost Awarded “Most Innovative Product of the Year – Enterprise” by Best in Biz

– Independent judges panel named RapportBoost’s conversational analysis platform for chat one of leading enterprise products for 2018 alongside NewVoiceMedia, Domo, Bold360ai, Pega – San Diego, CA. December 3, 2018 – RapportBoost, the leading chat analytics provider for contact centers and brands that leverage chat for sales, took the bronze award in the 2018 Best…

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RapportBoost to Showcase New Chat Sales Boosting Platform at ICMI

RapportBoost to Showcase New Chat Sales Boosting Platform at Booth #318 at ICMI Contact Center Demo Nov. 12-14 – Company to showcase new chat sales boosting SaaS product and celebrate inclusion of Heidi Rote with valued client Jenny Craig USA in the organization’s 2018 “Movers & Shakers” list – Los Angeles, CA. November 6, 2018…

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RapportBoost’s CEO, Jenny Craig USA’s Director of North America’s Sales Center, to co-present Mitel-Sponsored Webinar on turning contact centers into profit centers Oct. 23

– Event, hosted by Customer Service Experience and sponsored by Mitel, designed to demonstrate the vision and leadership of Jenny Craig’s corporate contact center and how live chat innovation drives financial and cultural success at one of nation’s most respected health, wellness brands –  Tony Medrano, CEO of RapportBoost, the leading provider of augmented intelligence…

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RapportBoost to Lead Discussion Group and Exhibit at Customer Contact Week Austin on Oct. 10

– Company CEO Tony Medrano to discuss how contact centers can leverage agent feedback, training platforms to drive agent performance, turn contact centers into profit centers – Los Angeles, CA. Oct 8, 2018 – RapportBoost, a Los Angeles based technology company that provides augmented intelligence solutions to contact centers using live chat for conversational selling,…

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Heidi Rote of Jenny Craig, RapportBoost.AI’s Valued Client, Named Among This Year’s ICMI’s Movers and Shakers

Heidi Rote of Jenny Craig, RapportBoost.AI’s Valued Client, Named Among This Year’s ICMI’s Movers and Shakers – Award by the International Customer Management Institute recognizes trailblazers in the contact center and customer experience industries; Rote recognized for implementing Conversational Selling Analysis Platform by RapportBoost that helped her team double its live chat sales conversion rate…

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RapportBoost.AI Completes First Summer Internship Program with Great Success

– Highly selective technology start-up internship program designed to provide hands-on technology and entrepreneurial experience to top students in Los Angeles expands nationwide – Los Angeles, CA. September 28, 2018 – RapportBoost.AI, a Los Angeles based technology company that provides augmented intelligence solutions to brands that utilize conversational selling and conversational marketing to engage potential…

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RapportBoost Selected as Finalist for Best Tech Workplace for Diversity in Los Angeles for Second Year in a Row

– Augmented Intelligence for Conversational Sales Company Honored as Best Tech Workplace for Diversity by Tech in Motion – Los Angeles, CA. September 21, 2018 – RapportBoost.AI, a Los Angeles based company that provides augmented intelligence solutions to brands that utilize conversational selling and conversational marketing to engage potential customers online. “Our team is honored…

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CloudTask and RapportBoost Announce Managed Sales Chat and Distribution Partnership

– Companies partner to address growing needs of enterprises for conversational selling solutions using augmented intelligence to supercharge live chat – Miami, FL. August 21, 2018 – RapportBoost.AI, the leading Artificial Intelligence powered conversational analysis platform for live chat, and CloudTask, a managed service provider of premium sales chat and customer support solutions, announced a…

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RapportBoost.AI’s Conversational Platform-as-a-Service Helps Jenny Craig Increase Live Chat Performance Metrics by 40%

– Jenny Craig National Sales Director “Feels Like They Struck Gold” by Utilizing RapportBoost.AI’s Conversational Platform-as-a-Service for Chat –   RapportBoost.AI, the global leader in applying artificial intelligence to optimize live chat conversations, announced today that its Conversational Platform-as-a-Service helped Jenny Craig USA increase its live chat performance metrics by 40%. “Working with RapportBoost.AI enabled us…

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