RapportBoost.AI to Deliver TechTalk on Using AI in Live Chat for Customer Acquisition at Shoptalk 2018

Dani Apgar, Co-Founder and EVP of Sales & Customer Success to Present Critical Do’s & Don’ts for Brands

live chat for customer acquisition

Mar. 15, 2018 – RapportBoost.AI, a Los Angeles based start-up that applies artificial intelligence to conversational commerce, will present a TechTalk at the Shoptalk 2018 conference on Tuesday, March 20th at 3:20 pm at the Venetian in Las Vegas. The company will also showcase its latest successes in applying Artificial Intelligence to live chat in booth #AI35, where visitors may also sign up to win a free Amazon Echo Dot.

“Our revenue is up 30% Year-over-Year” says Joe Golden, CEO of Collage.com. “RapportBoost.AI’s platform helped us achieve this lift by helping our leaders train our customer service team in the nuances of chat best practices as they relate to our brand and this new channel for customer acquisition and support. We handle more chats now, plus both our customers and agents are happier.”

RapportBoost.AI Co-Founder and EVP of Sales & Customer Success, Dani Apgar, will deliver a TechTalk titled, “Using AI in Live Chat for Customer Acquisition: Critical Do’s & Don’ts.” The talk will outline the critical elements of a successful conversational commerce strategy for online brands.

Optimizing live chat with AI and using a ‘human plus machine’ approach protects brand equity while delivering a conversion rate lift,” said Apgar. “Using chatbots as brand ambassadors is dangerous. We’re excited to deliver insights on AI for live chat to the Shoptalk audience!”

Shoptalk 2018 will take place Mar. 18-21 and is the world’s largest conference for retail and e-commerce innovation. More than 7,500 industry professionals will attend the event to discuss the ways consumers discover, shop and buy. Content at Shoptalk will cover new technologies and business models as well as the latest trends in consumer behaviors, preferences, and expectations.

About RapportBoost.AI

RapportBoost.AI is an Artificial Intelligence company that uses proprietary machine learning to optimize live chat conversations for brands that sell online. Its AI platform, Maci™, delivers a sustained lift to chat revenue, conversion rates, average order size, and customer satisfaction while helping managers with training, quality assurance and team efficiency. RapportBoost.AI’s platform can be configured to measure and improve any chat-related outcome important to an online brand. Learn more about how to optimize live chat sales for your brand from the team at RapportBoost.AI.

Meredith Lackey

About Meredith Lackey

Meredith Lackey is a content producer with expertise in computer networks and systems. She received her B.A. in Philosophy from Hampshire College, and her M.F.A in Moving Image from the University of Illinois Chicago. Her output spans long form writing, B2B and B2C content, and branded video content. Meredith has worked with Tony on creative projects and at Boopsie since 2014. She loves gritty travel experiences where she can learn about diverse people and new trends.