– Michael Housman, Ph.D., will discuss the proper ways to leverage Augmented Intelligence for enhanced customer experience –
Los Angeles, CA. Apr. 23, 2018 – Dr. Michael Housman, Co-Founder and Chief Data Scientist of RapportBoost.AI, a Los Angeles based Augmented Intelligence start-up that utilizes machine learning to help boost the performance of live chat agents for online brands, will speak at upcoming Accenture Program for Exponential Leadership at the Singularity University Mountain View, California campus on April 24.
“Recent advances in deep learning have fueled tremendous excitement about the potential for artificial intelligence to solve countless problems if companies and individuals address two essential components of the scientific method: (1) understanding the how; and (2) explaining the why,” said Dr. Housman.
Before co-founding RapportBoost.AI, Dr. Housman spent ten years building analytics platforms for early stage technology companies and engaged in complementary research that was profiled by such media outlets as The New York Times, Wall Street Journal, The Economist, and The Atlantic. He received his A.M. and Ph.D. in Applied Economics and Managerial Science from The Wharton School of the University of Pennsylvania and his A.B. from Harvard University.
“We’re excited that Dr. Housman will be sharing his insight on the proper approach for organizations to invest in augmented intelligence,” said Charmaine Lacsina, Program Director at Singularity University. “Our program participants will garner a great deal from his insight!”
RapportBoost.AI is an Augmented Intelligence company that uses proprietary machine learning to optimize live chat conversations and improve live chat sales agent performance for brands that sell online. Its AI platform, Maci™, delivers a sustained lift to chat revenue, conversion rates, average order size, and customer satisfaction while helping managers with training, quality assurance and team efficiency. RapportBoost.AI’s platform can be configured to measure and improve any chat-related outcome important to an online brand. Learn more about how to optimize live chat sales for your brand from the team at RapportBoost.AI.