RapportBoost Awarded “Most Innovative Product of the Year – Enterprise” by Best in Biz

Share this article: Facebooktwitterredditlinkedinmail

Independent judges panel named RapportBoost’s conversational analysis platform for chat one of leading enterprise products for 2018 alongside NewVoiceMedia, Domo, Bold360ai, Pega –

San Diego, CA. December 3, 2018 – RapportBoost, the leading chat analytics provider for contact centers and brands that leverage chat for sales, took the bronze award in the 2018 Best in Biz’s “Most Innovative Product – Enterprise” category.pastedGraphic.png

Organizers cited the company’s Sales Coach product for its ability to boost live chat agents’ conversion rates and customer satisfaction scores while elevating productivity and job satisfaction.

“It’s an honor for our augmented intelligence platform to be recognized by industry leaders,” said Tony Medrano, Co-Founder and CEO of RapportBoost. “We’re proud of how we have been able to help brands increase engagement with their customers and drive increased profitability in their contact centers.”

Now in its 8th year, Best in Biz Awards is the only business awards program judged by independent panels of prominent writers and editors from top-tier publications. From Associated Press to Yahoo Tech’s David Pogue – and including Businessweek, CNET, Consumer Affairs, Fast Company, Financial Times, Inc., Forbes, Fortune, Network World, PC Magazine, Reuters, San Francisco Chronicle, USA Today, Wall Street Journal, Wired and more – Best in Biz Awards each year is judged by a who’s who of prominent reporters and editors from the most respected publications.

From Aflac to Zappos, past winners in Best in Biz Awards span the spectrum, from blue-chip companies that form the bedrock of the world economy through mom-and-pop shops and Shark Tank sensations to some of today’s most innovative start-ups. Other notable winners over the years have included: 1-800-Flowers, Adobe, ADP, AT&T, Citrix, Conversica, Dell, Domo, Epson, Experian, GoDaddy, Hilton, HP, LifeLock, LogMeIn, Microsoft, Sandisk, StubHub, Symantec, Zappos! and more.

“Being a top executive in the digital age is no easy feat,” said Naomi Eide, CIO Dive, returning to judge Best in Biz Awards for the second time. “This year’s Best in Biz Awards winners highlight how successful executives steer companies in a competitive business landscape, keeping ahead of the competition with strategic business decisions and focus on creating a workplace that fosters innovation.”

About RapportBoost

RapportBoost.AI is the leading chat analytics platform brands use to boost sales and engage customers. RapportBoost.AI uses artificial intelligence to optimize chat conversations which drives dramatic and sustained improvements in conversion rate, order size, customer satisfaction, renewal rate, average handle time, first contact resolution rate, agent retention and happiness and other critical contact center metrics. Learn more about how to supercharge chat conversations for your brand from the team at RapportBoost.

Follow us:Facebooktwitterlinkedinrssyoutube
David Oates

About David Oates

David Oates is a 20-year marketing and public relations veteran who holds extensive experience in developing as well as executing successful and measurable programs for a wide range of agency, high tech, corporate and government organizations. He is an accredited public relations (APR) expert affiliated with the Public Relations Society of America, and serves as the Chairman of the Board of Advisors for Operation Homefront, California as well as on the Board of Directors for Rotary Club of San Diego. David has worked with Tony since 2001 in numerous capacities such as a non profit Board supporting veterans. He received his MBA from San Diego State University’s Executive Program in 2004 and his bachelors of arts from the University of Maryland in 1991. David was named among the 2009 “40 under 40” list of top professionals by the San Diego Metropolitan.