Hi everyone! Dani Apgar here with your RapportBoosting tip on Amusing Language.
A quick reminder that RapportBoosting tips are bits of wisdom gleaned from our platform analyzing millions of chat & SMS conversations for brands.
Expressing amusement is tricky but it can be a powerful way to softly break the ice between the agent and the visitor. When used correctly, it can quickly relax the visitor and open the door for deeper rapport building.
However, poorly timed or overexpression of amusing language can make visitors uncomfortable and feel as if THEY are the subject of your amusement.
Bottom line, be careful when you use amusing language.
Thank you for listening to this RapportBoosting tip. Until next time!Follow us: