Hi everyone! Dani Apgar, co-founder of RapportBoost.AI with your RapportBoosting Tip #2.
RapportBoosting tips are bits of wisdom I’ve gleaned from our platform analyzing millions of chat & SMS conversations for brands.
The tip for today is when to use exclamations in short-form communication:
Use of exclamation marks at the right time can project excitement and enthusiasm.
Over using exclamation makes or using them at the wrong time, can make a message appear as hype and the agent look overzealous and untrustworthy.
Thanks for listening to this RapportBoosting tip on Exclamations!
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