RapportBoosting Tip #3 – Grammar Errors
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Hi everyone! Dani Apgar here coming to you from the Jenny Craig Contact Center floor with your RapportBoosting Tip #3
RapportBoostingTip are bits of wisdom gleaned from our platform analyzing millions of chat & SMS conversations for brands.
Ready? Tip #3 – Grammar Errors
While simplified grammar is expected in live chat, grammatical errors can be distracting plus can give the impression of incompetence and unprofessionalism. However, it is often good to demonstrate that the agent is not a chatbot and an occasional error makes the conversation human.
Thanks for listening to this RapportBoostingTip on Grammar Errors. Have a great day & see you next time!




