RapportBoosting Tip #3 – Grammar Errors

By Dani Apgar | September 8, 2018
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Hi everyone! Dani Apgar here coming to you from the Jenny Craig Contact Center floor with your RapportBoosting Tip #3

RapportBoostingTip are bits of wisdom gleaned from our platform analyzing millions of chat & SMS conversations for brands.

Ready?  Tip #3 – Grammar Errors 

While simplified grammar is expected in live chat, grammatical errors can be distracting plus can give the impression of incompetence and unprofessionalism. However, it is often good to demonstrate that the agent is not a chatbot and an occasional error makes the conversation human.
Thanks for listening to this RapportBoostingTip on Grammar Errors.  Have a great day & see you next time!
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Dani Apgar

About Dani Apgar

Danielle is a Co-Founder of RapportBoost.AI, and one of the world’s most successful enterprise artificial intelligence sales professionals. She led the sales, customer success, account management, and sales engineering teams for more than 3 years at Persado, a CNBC Disruptor Top 50 Artificial Intelligence company funded by Goldman Sachs and Bain Capital. She has personally closed six and seven-figure artificial intelligence/SaaS/ARR deals and has worked with companies like Microsoft, Travelocity, Caesars Entertainment, Pottery Barn, Expedia, and Zulily. Her clients had the highest rate of customer retention and satisfaction in the 200+ person company. Dani first worked with Tony in a Silicon Valley tech company in 1999. Dani was a founding Executive Director for Humans for AI, which aims to build the diverse workforce of the future leveraging the existing AI technologies. Dani volunteers and has traveled to Africa with Just Like My Child Foundation. Their mission is to empower vulnerable adolescent girls by enabling them to create healthy, self-sustaining families who prosper without further aid.