RapportBoosting tips are bits of wisdom gleaned from our platform analyzing millions of chat & SMS conversations for brands.
Okay, let’s get to it… using visitors’ names is a powerful way to acknowledge the individual and to build rapport.
Overusing or using a visitors’ name at the wrong moment in the conversation can seem disingenuous and even robotic. It is best to use a visitor’s name at the start, during the greeting, or at the end, meaning..during the thank you- goodbye phases of a conversation.
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