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RapportBoosting Tip #9 – Happiness Language

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Hi everyone! Dani Apgar here with your RapportBoosting tip #9 on Happiness Language J

Remember, RapportBoosting tips are bits of wisdom gleaned from our platform analyzing millions of chat & SMS conversations for brands.

Happiness is infectious and agents who project happiness in chat are able to create a positive environment for the conversation. Similarly, happy chats can give visitors the impression that the company and brand is a good place to work and more likely to leave the chat feeling happy.

For some brands, visitors may expect a certain decorum or formality or may require a more ‘matter-of-fact” style of service. In these and similar circumstances, it is better to focus and meeting the visitors’ needs as efficiently as possible.

Thank you for listening to RapportBoosting tip on Happiness Language.  I hope your week is a great week filled with much happiness!

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Dani Apgar

About Dani Apgar

Danielle is a Co-Founder of RapportBoost.AI, and one of the world’s most successful enterprise artificial intelligence sales professionals. She led the sales, customer success, account management, and sales engineering teams for more than 3 years at Persado, a CNBC Disruptor Top 50 Artificial Intelligence company funded by Goldman Sachs and Bain Capital. She has personally closed six and seven-figure artificial intelligence/SaaS/ARR deals and has worked with companies like Microsoft, Travelocity, Caesars Entertainment, Pottery Barn, Expedia, and Zulily. Her clients had the highest rate of customer retention and satisfaction in the 200+ person company. Dani first worked with Tony in a Silicon Valley tech company in 1999. Dani was a founding Executive Director for Humans for AI, which aims to build the diverse workforce of the future leveraging the existing AI technologies. Dani volunteers and has traveled to Africa with Just Like My Child Foundation. Their mission is to empower vulnerable adolescent girls by enabling them to create healthy, self-sustaining families who prosper without further aid.

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