Hi everyone! Dani Apgar here with your RapportBoosting tip #9 on Happiness Language J
Remember, RapportBoosting tips are bits of wisdom gleaned from our platform analyzing millions of chat & SMS conversations for brands.
Happiness is infectious and agents who project happiness in chat are able to create a positive environment for the conversation. Similarly, happy chats can give visitors the impression that the company and brand is a good place to work and more likely to leave the chat feeling happy.
For some brands, visitors may expect a certain decorum or formality or may require a more ‘matter-of-fact” style of service. In these and similar circumstances, it is better to focus and meeting the visitors’ needs as efficiently as possible.
Thank you for listening to RapportBoosting tip on Happiness Language. I hope your week is a great week filled with much happiness!Follow us: