We optimize live chat to deliver dramatic and sustained impact to our clients’ Key Performance Indicators. Using artificial intelligence algorithms and machine learning, RapportBoost.AI helps clients uncover their chat potential and coaches their chat sales teams to drive toward potential gains.
Our live chat optimization products increase performance metrics including revenue, conversions, customer satisfaction, lifetime customer value, order size, net promoter score, and customer retention.
Optimization through data science is the core of RapportBoost.AI. Our artificial intelligence and machine learning platform runs multivariate analyses on our client’s live chat data to uncover actions that have the biggest impact and coach chat teams to effectively implement these actions.
As our machine learning algorithms learn more detail about your company metrics and chat data, they deliver objective, actionable insights about what resonates most with your customers.
Through precise inference, we deliver great impact.
A custom built set of insights to enhance your live chat service for 20% lifts in revenue and more.
From agent coaching to real-time chat agent recommendations, boost your live chat with actionable insights that deliver. Our team of data scientists uses proprietary machine learning algorithms to analyze our clients’ live chat conversations. Put simply, we use your chat data to draft a no-strings-attached map to revenue opportunities.
RapportRoadMap™ provides insights you can implement immediately, including recommendations for keywords, message format, length, frequency, punctuation and capitalization, and emotionally intelligent language.
An ongoing partnership between RapportBoost.AI and its clients’ live chat personnel.
We coach your live chat facilitator, team, and individual agents to drive towards key performance indicators. Using artificial intelligence algorithms, our team of data scientists and business analysts continually track your live chat data, and deliver the most relevant and effective coaching points to your team.
The result of our teamwork? A reduction in training and management burden that let’s your company reach its biggest gains.