We optimize live chat sales teams’ conversations with their customers to deliver a sustained lift to chat revenue, conversion rates, order size, and customer satisfaction while helping managers with training, quality assurance and team efficiency.
Our clients uncover the revenue potential of their live chat channel as coaches and individual agents drive toward gains.
Maci™, our Machine Augmented Conversational Intelligence™ AI platform, augments human performance by helping your live chat agents communicate more effectively with customers.
We boost the rapport between your brand and your website visitors for consistent, sustained impact to the performance indicators that matter most.
Why optimize live chat now?
Anyone who’s texted with friends, used dating apps, or engaged with customers online knows how difficult it can be to communicate. Live chat optimization recovers the emotion, nuances, and context that get left out of digital, text-based communication.
Conversational commerce is the next generation of retail
Millennials #1 preferred method of purchase is chat (Mary Meeker, 2017)
True omnichannel must execute chat & diverse channels well
Online brands that implement chat well grow market share
Optimizing conversations is key to engagement & adoption