Tired of Selecting and Reviewing Chat Transcripts Manually to Train Your Agents? RapportQA™ Will Do it for You!
Selecting the most relevant chat transcript to use as an example of a “teachable moment” can be time consuming, error prone and subject to agent-manager debate. Our platform does this automatically by understanding which actual conversation is the most relevant example to use in agent training for each agent and for each Boost (aka Conversational Insight) we recommend to your team in RapportCoach™. Simply click a button on the Agent Performance page and the most relevant transcript for that topic by that agent being viewed will appear. Plus, it will be marked up in red or green, sort of like how a high school English teacher will mark up homework. We like to help make training more automated, objective, efficient and fun.
Supercharge your agents with accurate, brand and customer-specific conversations