Posts Tagged ‘Conversational Commerce’

RapportBoosting Tip #6 – Emotionally Charged Words

Hi everyone! Dani Apgar here from RapportBoost with your RapportBoosting tip on Emotionally Charged words.  RapportBoosting tips are bits of wisdom gleaned from our platform analyzing millions of SMS & chat conversations for brands. Tip #6  is short & sweet.  Emotionally charged words can produce a strong reaction in a visitor.  Use of emotionally charged words…

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RapportBoosting Tip #5 — Empathy.

Hi again everyone. Dani Apgar here from RapportBoost with your RapportBoosting Tip #5 on Empathy. RapportBoosting tips are bits of wisdom gleaned from our platform analyzing millions of chat & SMS conversations for brands. Showing empathy can help build rapport quickly, relax the visitor, and is best used when closing an emotional sales process. Overuse…

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RapportBoost.AI Completes First Summer Internship Program with Great Success

– Highly selective technology start-up internship program designed to provide hands-on technology and entrepreneurial experience to top students in Los Angeles expands nationwide – Los Angeles, CA. September 28, 2018 – RapportBoost.AI, a Los Angeles based technology company that provides augmented intelligence solutions to brands that utilize conversational selling and conversational marketing to engage potential…

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RapportBoosting Tip #4 – Encouragement

Hi everyone! Dani Apgar here from RapportBoost w/your RapportBoosting Tip on encouragement. RapportBoosting tips are bits of wisdom gleaned from our platform analyzing millions of chat & SMS conversations for brands. OK  – Tip #4 Encouragement Encouragement can be powerful in helping visitors emotionally validate their choices and is especially powerful when visitors are trying…

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RapportBoosting Tip #3 – Grammar Errors

Hi everyone! Dani Apgar here coming to you from the Jenny Craig Contact Center floor with your RapportBoosting Tip #3 RapportBoostingTip are bits of wisdom gleaned from our platform analyzing millions of chat & SMS conversations for brands. Ready?  Tip #3 – Grammar Errors  While simplified grammar is expected in live chat, grammatical errors can be distracting…

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Interview: Conversational Marketing with Oren Jacob of PullString

We had the pleasure of speaking with Oren Jacob, Co-Founder, and CEO of PullString about optimizing customer experience via conversational marketing. In Part 1 of this series, we discuss the PullString voice analysis platform. RB: Welcome to the Rapportboost podcast series, where we interview thought leaders applying AI to conversational platforms. For today’s podcast, I am happy…

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RapportBoosting Tip #1 – When to use WE vs. I

Hi everyone! Dani Apgar here, co-founder of RapportBoost.AI. Here in our LA office.  At RapportBoost our purpose is to educate brands on how to have the best online conversations with their customers. Today I’m sharing a RapportBoosting tip with you! RapportBoosting tips are bits of wisdom I’ve gleaned from our platform analyzing millions of chat…

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Interview with Kaye Chapman: Chat With Emotional Intelligence

As Augmented Intelligence transforms the workforce, emotional understanding is proving to be an essential component of brands’ interactions with their customers. After discussing live chat agent training in Part One of our Interview Series, we asked Kaye Chapman, Customer Experience and Training Specialist at Comm100, to shed light on the best strategies for chatting with…

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Live Chat Benefits and Challenges for Online Brands

It’s the age of conversational commerce, and the numbers are in: live chat holds unprecedented sales and customer service potential for companies and customers alike. But like any new technology, live chat benefits come with challenges. Live chat benefits online brands because it’s more efficient than traditional call centers or email support. Thanks to the built-in chat routing features of live chat companies such as Zendesk Chat, Olark, LiveChat, Inc., and Intercom, agents can partake in multiple conversations at once as determined by their experience and availability.

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The Key to Live Chat? Your Unstructured Data.

Co-authored by Michael Housman, Chief Data Scientist and Meredith Lackey, Creative Director at RapportBoost.AI. Leveraging Big Data promises big things, from cost-savings to revenue boosts and organizational efficiency. But the road to get there is shrouded in mystery. Academia is producing professionals that can do the heavy lifting, but the enterprise is just beginning to promote…

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