"Our revenue is up 30% YoY. RapportBoost.AI's platform helped us achieve this lift by helping our leaders train our customer service team in the nuances of chat best practices as they relate to our brand and this new channel for customer acquisition and support. We handle more chats now, plus both our customers and agents are happier."
Joe Golden, CEO
Multimillion-dollar Online Brand
"Emotional intelligence in customer interactions matters. The actions RapportBoost.AI delivered were exactly the type of objective feedback we were looking for. Our partnership has led to a better experience for our customers. RapportBoost.AI is our secret weapon!"
"When we first launched our chat and social support channels, we saw very little cannibalization of other channels indicating that we had been missing out on a whole segment of customers and prospects."
Dean Shaw, Customer Experience Analytics & Program Manager
"Working with RapportBoost.AI is one of the most innovative things we have done in the ten years I have been a sales leader at Jenny Craig. It is definitely a game changer."
Heidi Rote, Director of North America Sales Center
"AI, machine learning, and voice-enabled commerce are quickly becoming a pervasive part of the e-commerce landscape, and retailers need to adapt to how they impact the customer experience to remain competitive. We're proud to include enterprise technology companies like RapportBoost.AI in the ongoing conversation around AI best practices at eTail West."
Lori Hawthorne, Senior Analyst and Divisional Director