Live Chat Agent Training and Optimization Assisted by AI
Many companies are starting to use chatbots to talk to consumers – but pushing out automated responses often pushes away customers.
At RapportBoost.AI, we believe your brand and your customer relationships are too important to be left to chance. We have created a suite of powerful live chat agent training solutions, that use advanced machine learning and deep conversational analysis to help guide your human customer success AND chat sales teams, so they can build stronger connections with customers.
We’ve analyzed millions of chat conversations, including tone, language, and personality to give our AI high emotional intelligence. Our AI will assist your live chat sales team during their interactions with visitors and help management train new agents, improve conversion rates and increase order size.
We bring emotional intelligence to artificial intelligence. Contact us to learn more about the live chat agent training solutions from the team at RapportBoost.
93% of communication is nonverbal
The subtleties of communication are difficult to convey when customers and agents can only express themselves through a keyboard.
Tone of voice, mood, even body language matter immensely. Anyone who’s texted with friends, used online dating sites, or communicated with customers via web chat knows how difficult it can be to communicate nuances and subtext through text alone.
We believe the solution for conversational commerce is a combination of both human plus machine, or “human in the loop”.
Our artificial intelligence technology spots hard-to-notice language subtleties and makes recommendations to your team, based on machine learning and a vast library of live chat conversations. Try our live chat agent training solutions.
Help your live chat team build better relationships
We believe that applying language and communication optimization techniques is key to minimizing churn, maximizing engagement and growing strong customer relationships.
We’ve built an analytics engine that examines company-to-customer communication and recommends live chat language that is most likely to boost rapport. Whether you use:
we offer seamless integration with your existing live chat software. Contact us now to find out more about our live chat agent training solutions.
Don’t see your favorite chat platform on our list? Just drop us a line, we’re here to help.