“When we first launched our chat and social support channels, we saw very little cannibalization of other channels indicating that we had been missing out on a whole segment of customers and prospects.”
“AI, machine learning, and voice-enabled commerce are quickly becoming a pervasive part of the e-commerce landscape, and retailers need to adapt to how they impact the customer experience to remain competitive. We’re proud to include enterprise technology companies like RapportBoost.AI in the ongoing conversation around AI best practices at eTail West.”
“Live chat provides the best of all worlds because you have quicker and more digital interactions, accountability because people trust chat as a channel where things will get resolved, and they trust that you’re talking to a live person.”
“At BP I worked with Tony & Team on a really exciting initiative to take intelligence mobile and to put ‘just in time’, authoritative intel in employees hands – worldwide – via a mobile app that we delivered containing high-quality news and events feeds, analyst insights, emerging technology topic coverage and more! As we look…
“Working with RapportBoost.AI is one of the most innovative things we have done in the ten years I have been a sales leader at Jenny Craig. It is definitely a game changer.”
“Cutting-edge contact centers that use live chat should incorporate RapportBoost.AI to improve their levels of engagement, customer satisfaction and acquisition.
“Our revenue is up 30% YoY. RapportBoost.AI’s platform helped us achieve this lift by helping our leaders train our customer service team in the nuances of chat best practices as they relate to our brand and this new channel for customer acquisition and support. We handle more chats now, plus both our customers and agents…
“While AI sounds like a futuristic technology, it is very much here and now! Contact centers are moving from traditional metrics like Service Level and ASA, to more business outcome focused metrics like Net Promoter Score, First Contact Resolution, Customer Retention, and Revenue Generation.”
“Emotional intelligence in customer interactions matters. The actions RapportBoost.AI delivered were exactly the type of objective feedback we were looking for. Our partnership has led to a better experience for our customers. RapportBoost.AI is our secret weapon!”
“If a good chat platform is the nuts and bolts of live chat communication, then RapportBoost.AI is the heart and soul. Our agents love working with RapportBoost.AI. Our brand is too valuable to trust conversations to a chatbot.”
“Just had an awesome meeting with @DaniApgar and @TMedrano2 at @RapportBoost – wow I wish RapportBoost was a thing when I was doing #quality assurance as it’s a total #CX gamechanger! Recommend you take a look if you’re having #quality or #training struggles in your contact center 👍”
Our conversational sales and service related products help chat agent supervisors and trainers manage their teams. We help brands provide consistent, objective feedback, enabling them to train their live chat agents efficiently.
Chat and SMS conversations use their own language. Using specific language and techniques that uniquely resonate in conversations between your brand and your customer base has a huge impact on engagement levels, customer acquisition, retention, and revenue.
Within four months of implementing RapportBoost's conversational sales analysis platform, one enterprise customer of ours doubled their chat sales conversion rate, increased their ability to handle more concurrent chats, and reduced time per chat. Their agents and customers were happier. So were their Board and CEO.
We love our awesome chat platform and ecosystem partners
Supercharge your agents with accurate, brand and customer-specific conversations