Supercharge your Live Chat Agents with Augmented Intelligence

RapportBoost's conversational selling analysis platform optimizes the conversations your agents are having with customers.
Your conversion rate, upsells, renewals, order size, customer satisfaction and
team morale will quickly improve.

Learn how Jenny Craig USA
supercharged their agents and metrics
3:25

Supercharge your Live Chat Agents with Augmented Intelligence

RapportBoost optimizes the conversations your agents are having with customers. Your conversion rate, upsells, renewals, order size, customer satisfaction and team morale will quickly improve.

Learn how Jenny Craig USA
supercharged their agents and metrics
3:25

Dean Shaw
Customer Experience Analytics & Program Manager

“When we first launched our chat and social support channels, we saw very little cannibalization of other channels indicating that we had been missing out on a whole segment of customers and prospects.”

Lori Hawthorne
Senior Analyst and Divisional Director

“AI, machine learning, and voice-enabled commerce are quickly becoming a pervasive part of the e-commerce landscape, and retailers need to adapt to how they impact the customer experience to remain competitive. We’re proud to include enterprise technology companies like RapportBoost.AI in the ongoing conversation around AI best practices at eTail West.”

Brian Cantor, Principal Analyst & CCW Digital Director, Customer Management Practice

“Live chat provides the best of all worlds because you have quicker and more digital interactions, accountability because people trust chat as a channel where things will get resolved, and they trust that you’re talking to a live person.”

Angela McKane, BP Technology Intelligence Lead

“At BP I worked with Tony & Team on a really exciting initiative to take intelligence mobile and to put ‘just in time’, authoritative intel in employees hands – worldwide – via a mobile app that we delivered containing high-quality news and events feeds, analyst insights, emerging technology topic coverage and more! As we look…

Heidi Rote
Director of North America Sales Center

“Working with RapportBoost.AI is one of the most innovative things we have done in the ten years I have been a sales leader at Jenny Craig. It is definitely a game changer.”

Heidi Rote
Director of North America Sales Center

“Cutting-edge contact centers that use live chat should incorporate RapportBoost.AI to improve their levels of engagement, customer satisfaction and acquisition.

Collage.com

“Our revenue is up 30% YoY. RapportBoost.AI’s platform helped us achieve this lift by helping our leaders train our customer service team in the nuances of chat best practices as they relate to our brand and this new channel for customer acquisition and support. We handle more chats now, plus both our customers and agents…

Gensys Technology Insights

“While AI sounds like a futuristic technology, it is very much here and now! Contact centers are moving from traditional metrics like Service Level and ASA, to more business outcome focused metrics like Net Promoter Score, First Contact Resolution, Customer Retention, and Revenue Generation.”

CEO
Multimillion-dollar Online Brand

“Emotional intelligence in customer interactions matters. The actions RapportBoost.AI delivered were exactly the type of objective feedback we were looking for. Our partnership has led to a better experience for our customers. RapportBoost.AI is our secret weapon!”

Heidi Rote
Director of North America Sales Center

“If a good chat platform is the nuts and bolts of live chat communication, then RapportBoost.AI is the heart and soul. Our agents love working with RapportBoost.AI. Our brand is too valuable to trust conversations to a chatbot.”

Kaye Chapman, Customer Experience and Training Specialist, Comm100

“Just had an awesome meeting with @DaniApgar and @TMedrano2 at @RapportBoost – wow I wish RapportBoost was a thing when I was doing #quality assurance as it’s a total #CX gamechanger! Recommend you take a look if you’re having #quality or #training struggles in your contact center 👍”

Chat Agents Benefit from Precision Coaching and QA

Our conversational sales and service related products help chat agent supervisors and trainers manage their teams. We help brands provide consistent, objective feedback, enabling them to train their live chat agents efficiently.

Products

Language Is Your Most Powerful Customer Acquisition Tool

Chat and SMS conversations use their own language. Using specific language and techniques that uniquely resonate in conversations between your brand and your customer base has a huge impact on engagement levels, customer acquisition, retention, and revenue.

Platform

We Deliver Results

Within four months of implementing RapportBoost's conversational sales analysis platform, one enterprise customer of ours doubled their chat sales conversion rate, increased their ability to handle more concurrent chats, and reduced time per chat. Their agents and customers were happier. So were their Board and CEO.

Case Study